How can we help?
Answers to the questions we hear most about Logo AI. Can't find yours? Write to us and the person who builds the app will reply.
What is Logo AI?
Logo AI is an iPhone app that creates a logo from your business name and a short description. You can then edit it by typing and see it on real products such as t-shirts, mugs, signs and packaging.
Do I need a subscription?
Yes. Creating logos and mockups uses Logo AI Pro, a subscription you buy in the app through your Apple ID. Prices for your country are shown in the app before you subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Logo AI and tap Cancel Subscription.
You keep Pro until the end of the period you already paid for.
I paid but don't see Pro. What should I do?
Open the Pro screen in Logo AI and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
If it still doesn't work, email us with the date of purchase and we'll sort it out.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
A generation failed or is taking very long.
Most designs are ready in under two minutes. If one fails, check your connection and try again.
Some school, university and office networks block the servers that deliver images. If generations keep failing on one Wi-Fi network, try mobile data or another network.
Is there a limit on how much I can create?
There is a weekly fair-use limit that keeps the service fast for everyone. Most people never reach it. If you do and need more, contact us.
How do I delete my data?
In Logo AI, open Settings, then Privacy, and tap Delete My Data. This removes your profile and saved designs from the app and cannot be undone.
You can also email us to ask for deletion of any data linked to you.
I have an idea for a new feature.
We'd love to hear it. Every suggestion is read, and many of them shape the next update. Send it to mert@cocoaful.com.